Student Information

Welcome to the Student Information Page

Please find below information relevant to your studies!

At Aspire to Succeed, we are committed to fostering a culturally safe and inclusive workplace where all staff, students, and stakeholders feel respected, valued, and supported.

We acknowledge and celebrate the diverse cultural backgrounds of our community, including First Nations peoples, and we actively work to eliminate barriers to participation and success.

Student Information

We strive to create an environment where:

  • Cultural identity is recognised and respected, and individuals feel safe to express who they are without fear of discrimination or judgment.
  • Cultural safety is embedded into our policies, practices, and daily operations through continuous learning, reflection, and improvement.
  • Staff are trained to understand, respect, and respond to cultural differences, ensuring equitable access to education and employment opportunities.
  • Culturally respectful communication and practices are the norm, not the exception.
  • Feedback is welcomed and valued, and we listen and respond with empathy and accountability to concerns about cultural safety.

We believe that cultural safety is essential to a fair, respectful, and high-quality training environment, and we are committed to upholding this standard in everything we do.

Student Information

Student Handbook

What is a Student Handbook? 

Click Here To Download The Student Handbook

  • A student handbook is a document provided by us that outlines important rules, guidelines, and expectations for you as a student.
  • It is a reference guide for you to help navigate and understand what’s expected both academically and personally.
  • The student handbook is a vital resource that contributes to the overall functioning and culture of Aspire to Succeed.
  • We strongly encourage students to read through the Student Handbook prior to making a decision about enrolling into a course.
  • We want you to know that we are the right training organisation for you.

Appeals Policy

1. Policy Statement

Aspire to Succeed is committed to providing students, staff, and stakeholders with access to a fair and transparent appeals process. All appeals will be reviewed objectively, in a timely manner, and without bias or discrimination.

2. Purpose

This policy ensures that all students, staff, and stakeholders of Aspire to Succeed have the right to appeal decisions made by the organisation and that such appeals are handled fairly, consistently, and efficiently.

3. Scope

This policy applies to appeals relating to:

  • Assessment decisions
  • Recognition of Prior Learning (RPL) outcomes
  • Disciplinary decisions
  • Complaints outcomes
  • Any other decision that affects a learner’s progression or rights

4. Definition of an Appeal

An appeal is a formal request by a learner or stakeholder to review or reconsider a decision made by Aspire to Succeed.

Examples of appealable decisions include:

  • Being deemed “Not Yet Competent”
  • Denial of RPL or Credit Transfer
  • Dismissal from a course or training
  • Outcomes of previous complaints

5. Appeals Principles

All appeals will:

  • Be acknowledged promptly
  • Be treated confidentially and without bias
  • Be investigated by a person not directly involved in the original decision
  • Provide the appellant an opportunity to present their case
  • Be resolved as quickly as possible, generally within 30 calendar days

6. Appeals Process

Step 1: Informal Appeal
Where appropriate, the appellant is encouraged to first discuss the decision informally with the trainer, assessor, or relevant staff member. If not resolved, the formal process begins.

Step 2: Formal Appeal Submission
The appellant must complete and submit an Appeals Form within 10 working days of receiving the decision. The form should include:

  • Details of the decision being appealed
  • Grounds for the appeal
  • Supporting evidence

Step 3: Acknowledgement
The appeal is acknowledged in writing within 5 working days.

Step 4: Review of Appeal
An impartial senior staff member or Appeals Panel (who was not involved in the original decision) will:

  • Review the evidence
  • Interview the parties involved (if necessary)
  • Make a determination based on facts and fairness

Step 5: Outcome
The outcome is provided in writing and may include:

  • Upholding the original decision
  • Overturning or modifying the decision
  • Offering reassessment or mediation

The decision is final within the RTO’s internal process.

7. External Appeals

If the appellant is not satisfied with the internal appeals process, they may seek an external review through:

  • National Training Complaints Hotline – 13 38 73
  • ASQA – www.asqa.gov.au (if applicable)
  • State Training Authority (for funded students)
  • State Training Ombudsman

8. Record Keeping

All records of appeals are to be kept by Aspire to Succeed in alignment with the applicable laws.

  • All appeal documentation is recorded in the Appeals Register
  • Records are kept securely and in compliance with privacy legislation
  • Decisions and actions are tracked for continuous improvement

9. Continuous Improvement

Trends in appeals will be analysed regularly and used to improve training, assessment, and decision-making processes.

10. Non-Retaliation

Appellants will not be subject to any form of retaliation, disadvantage, or discrimination for lodging an appeal.

11. Contact for Appeals

Business Operations Manager
Email: jacquiea@aspiretosucceed.com.au
Phone: 07 5497 4009
Address: 52 King Street, Caboolture QLD 4510
Website: www.aspiretosucceed.com.au

Audit Findings

Summary of VET Quality Framework Audit Information

Aspire to Succeed Pty Ltd – Latest Audit Findings
Aspire to Succeed Pty Ltd is transparent in all of our operations and publishes audit information in relation to its compliance with the VET Quality Framework.

The VET Quality Framework is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.

A VET Quality Framework audit of a registered training organisation reviews evidence of compliance to:

  • Confirm quality training and assessment outcomes.
  • Identify opportunities for improvement.

This information supports:

  • Apprentices
  • Trainees
  • Students
  • Employers

in making informed decisions when selecting a provider for training and assessment services.

Audit Date

24 March 2020

Qualifications Audited

  • CHC33015 Certificate III in Individual Support
  • CPP30321 Certificate III in Cleaning Operations
  • MST30616 Certificate III in Laundry Operations
  • CPP20617 Certificate II in Cleaning Operations

Audit Outcome

Was non-compliance identified?
Yes

  • Action Taken: Written direction issued
  • Resolution: Completed April 2020
  • Result: Organisation corrected its training and assessment practices for future students to meet the requirements of the training product.

Explanatory Notes

Definition of Non-compliance
Non-compliance with the VET Quality Framework means that requirements have not been met based on the evidence reviewed. Non-compliances are categorised as:

  1. Minor
    • No or minor adverse impact on learners
    • No serious breakdown of quality training and assessment provision
  2. Significant
    • Significant adverse impact on learners
    • Insufficient focus on quality training and assessment outcomes
  3. Critical
    • Critical adverse impact on learners
    • Widespread or persistent dissatisfaction with services

For funded programs, only Significant and Critical non-compliances are required to be published.

Children and Young People Policy

1. Policy Statement

Aspire to Succeed is committed to the safety and wellbeing of all children and young people. We support their rights and will act to ensure a child-safe environment is maintained at all times. We uphold the National Principles for Child Safe Organisations and relevant child protection legislation.

2. Purpose of this Policy

Aspire to Succeed is committed to the safety and wellbeing of all children and young people who access our services. This policy outlines our commitment to creating a child-safe environment in accordance with the National Principles for Child Safe Organisations, ensuring children are safe, supported, and empowered.

3. Scope

This policy applies to all:

  • Staff
  • Trainers
  • Assessors
  • Contractors
  • Volunteers
  • Students
  • Stakeholders engaged with Aspire to Succeed

4. National Principles for Child Safe Organisations

National Principles for Child Safe Organisations

Our RTO is committed to upholding the 10 National Principles:

  1. Child safety and wellbeing is embedded in organisational leadership, governance, and culture.
  2. Children and young people are informed about their rights and participate in decisions affecting them.
  3. Families and communities are informed and involved in promoting child safety and wellbeing.
  4. Diversity and equity are respected, including for First Nation children, children with disability, and children from diverse backgrounds.
  5. People working with children are suitable and supported to reflect child safety values.
  6. Processes for complaints and concerns are child-focused and accessible.
  7. Staff and volunteers are equipped with the knowledge, skills, and awareness to keep children safe.
  8. Physical and online environments promote safety and minimise risk.
  9. Child safety is regularly reviewed and improved.
  10. Policies and procedures document how the organisation is safe for children.

5. Commitment to Child Safety

We commit to:

  • Zero tolerance for child abuse
  • Actively listening to children and young people and taking their concerns seriously
  • Valuing diversity
  • No tolerance to discrimination
  • Creating environments where children feel safe, valued, and respected
  • Actively involving children and families in decision-making and feedback processes
  • Responding to complaints and allegations appropriately and quickly

6. Code of Conduct

All adults must:

  • Behave respectfully
  • Avoid physical punishment or intimidation
  • Maintain professional boundaries

7. Child-Inclusive Practices

  • Children are consulted and their feedback is welcomed through surveys, discussions, and meetings.
  • Materials are provided in age-appropriate formats.
  • We promote the participation of young people in decisions affecting their learning.
  • Children are educated about their rights and how to raise concerns safely.

8. Child Safety Responsibilities

  • Management: Promote and model a child-safe culture; ensure compliance with this policy.
  • Staff and Trainers: Comply with this policy and code of conduct; complete child safety training.
  • Students and Children: Encouraged to speak up and share their views and concerns.
  • Mandatory Reporting: Obligations under state and territory child protection laws must be followed.

9. Reporting and Responding

  • Concerns or allegations of abuse or misconduct must be reported immediately to:
    • Business Operations Manager
    • CEO
    • External authority (e.g., police or child protection)
  • All reports are:
    • Taken seriously
    • Kept confidential
    • Acted upon swiftly

10. Recruitment and Induction

  • All staff working with children must have a valid Working with Children Check.
  • Recruitment includes:
    • Reference checks with specific child safety questions
    • Child-safe recruitment practices for all staff
  • All new staff must:
    • Undergo child safety training as part of induction
    • Hold a current Working with Children Card

11. Risk Management

  • Child safety risks are identified and mitigated as part of our broader risk management framework.
  • Risks are considered in the planning and delivery of all training and activities.
  • A risk register is maintained and reviewed regularly.

12. Review and Continuous Improvement

  • This policy is reviewed annually or after any incidents.
  • Feedback is incorporated from:
    • Children
    • Families
    • Staff

13. Relevant Legislation

  • Child Protection Acts (relevant state/territory)
  • Working with Children Checks (WWCC)
  • Standards for RTOs 2025

14. Related Policies and Procedures

  • Code of Conduct
  • Complaints and Appeals Policy
  • Privacy and Confidentiality Policy
  • Recruitment Policy
  • Risk Management Framework

Code of Conduct

1. Purpose

This Code of Conduct outlines the standards of behaviour expected from students to ensure a safe, inclusive, and respectful learning environment that supports academic and professional success.

2. Scope

This policy applies to all students enrolled in courses delivered by Aspire to Succeed, whether:

  • On-site
  • Online
  • During work placement

3. Responsibilities of Students

All students must:

  • Treat peers, staff, and the public with courtesy, fairness, and respect
  • Abide by Australian laws, institutional rules, and health and safety regulations
  • Maintain academic integrity by avoiding plagiarism, cheating, or misrepresentation
  • Attend and participate in all scheduled classes and meet course requirements
  • Use all facilities, resources, and equipment safely and responsibly
  • Refrain from disruptive, threatening, or abusive behaviour
  • Avoid use of illegal drugs or alcohol while engaged in study-related activities
  • Adhere to the anti-smoking laws on educational premises
  • Respect the cultural diversity of the learning environment
  • Comply with the mobile phone policy

4. Misconduct

Misconduct includes, but is not limited to:

  • Physical or verbal abuse or threats
  • Harassment, discrimination, or bullying
  • Cheating, plagiarism, or academic dishonesty
  • Vandalism or theft
  • Disruptive classroom behaviour
  • Possession of illegal substances on site or during training

5. Disciplinary Actions

Violations of this policy may result in:

  1. Verbal or written warnings
  2. Suspension or expulsion
  3. Termination of enrolment
  4. Reporting to external authorities (if required)

6. Appeals and Complaints

Students may appeal any disciplinary decisions in accordance with the Aspire to Succeed Complaints or Appeals Policy.

7. Related Documents and Policies

  • Appeals Policy
  • Child and Young People Policy
  • Code of Conduct
  • Complaints Policy
  • Culturally Safe Workplace Policy
  • Inclusion Policy
  • Student Handbook
  • Mobile Phone Policy

Collecting Personal Information

1. Purpose

Aspire to Succeed collects, uses, and manages students’ personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name, date of birth, and contact details (address, email, phone number)
  • Proof of identity (passport, driver’s licence, student ID)
  • Emergency contact details
  • Education history and qualifications
  • Employment information
  • Unique Student Identifier (USI)
  • Citizenship or visa details
  • Medical or disability information (if required for support)
  • Financial information (for payment, fees, or funding support)

3. How We Collect Personal Information

We collect information directly from you through:

  • Enrolment forms
  • Online applications
  • Student management systems
  • Verbal communications (in person, by phone)
  • Email and website interactions

We may also collect information from third parties, such as:

  • Previous educational institutions
  • Employers (if training is provided under a work-based program)
  • Government agencies (e.g., Department of Home Affairs, Centrelink, or Skills/Training Authorities)

4. Why We Collect Your Personal Information

We collect personal information to:

  1. Assess eligibility for enrolment and government-funded training
  2. Deliver training and assessment services
  3. Issue qualifications and transcripts
  4. Provide student support and wellbeing services
  5. Meet regulatory, compliance, and reporting obligations

5. How We Protect Your Information

We take reasonable steps to:

  • Store information securely (password-protected systems, locked storage)
  • Limit access to authorised personnel only
  • Regularly update security measures and staff training
  • Dispose of records safely when no longer required

6. Disclosure of Information

Your information may be shared with:

  • Government bodies such as the National Centre for Vocational Education Research (NCVER), ASQA, or Services Australia
  • State Training Authority (for state-funded programs)
  • Employers (if applicable to your training)
  • Third-party service providers (e.g., learning platforms)

Only when required or permitted by law.

7. Access and Correction

You may request access to your personal information or request corrections by contacting Student Services.

Complaints Policy

1. Policy Statement

Aspire to Succeed is committed to providing a learning environment that is fair, supportive, and responsive. We treat all complaints seriously and aim to resolve them promptly and effectively. No complainant will suffer disadvantage or victimisation for lodging a complaint.

2. Purpose

This policy outlines the process for managing complaints received by Aspire to Succeed from students, staff, or other stakeholders. It ensures all complaints are handled fairly, promptly, and confidentially in accordance with the Standards for RTOs 2025.

3. Scope

This policy applies to all complaints from:

  • Current and prospective students
  • Employers, industry representatives, or third parties
  • Trainers, assessors, and RTO staff
  • Other stakeholders involved in or affected by training and assessment services

4. Definition of a Complaint

A complaint is an expression of dissatisfaction with a service, decision, process, behaviour, or outcome provided by Aspire to Succeed or its staff, contractors, or representatives.

Examples include (but are not limited to):

  • Trainer/assessor conduct
  • Course content or delivery
  • Facilities or equipment
  • Administrative errors
  • Bullying, discrimination, or harassment

5. Complaint Resolution Principles

All complaints will be:

  • Treated seriously and confidentially
  • Acknowledged promptly
  • Handled impartially, with procedural fairness
  • Resolved in a timely manner (usually within 10–30 days)
  • Documented and recorded for continuous improvement

6. Complaint Process

Step 1: Informal Appeal

  • Where possible, complaints should be resolved informally by discussing the issue directly with the relevant person (e.g., trainer, staff member).
  • If not resolved, proceed to the formal process.

Step 2: Formal Appeal Submission

  • If unresolved, the complainant should complete a Complaint Form and submit it to the Business Operations Manager or CEO.
  • Complaints can be submitted:
    • In writing
    • In person
    • Via email
    • Online

Step 3: Acknowledgement and Review

The RTO will:

  • Acknowledge the complaint within 5 working days
  • Appoint an appropriate and impartial person to investigate
  • Offer the complainant the opportunity to provide evidence or explain their concern

Step 4: Outcome

  • A decision will be made based on the evidence
  • The outcome will be communicated in writing
  • Actions may include:
    • Apologies
    • Process changes
    • Staff training
    • Other remedies

Step 5: Appeal

If the complainant is not satisfied with the outcome, they may seek an external review through:

  • Submit an internal appeal (see Appeals Policy)
  • Contact the National Training Complaints Hotline – 13 38 73
  • Contact ASQA – www.asqa.gov.au (if applicable)
  • Contact the State Training Authority (for funded students)
  • Contact the State Training Ombudsman

7. Record Keeping and Confidentiality

  • All records of complaints are to be kept by Aspire to Succeed in alignment with applicable laws.
  • All complaints and actions taken are recorded in the Complaints Register.
  • Documentation is stored securely and in accordance with privacy legislation.
  • Only authorised personnel will have access.

8. Timeframes

  • Acknowledgement: Within 5 working days
  • Investigation and resolution: Within 30 calendar days
  • Extension (if needed): Must be communicated with a reason

9. Non-Retaliation

Complainants will not suffer adverse consequences or retaliation for making a complaint in good faith.

10. Continuous Improvement

Trends and root causes identified through complaints will be analysed regularly and used to inform improvements in training and operations.

11. Contact for Complaints

Business Operations Manager

Course Extension Policy

1. Purpose

The purpose of this policy is to outline the conditions and procedures under which a student may request an extension for the completion of a training course with Aspire to Succeed.

2. Scope

This policy applies to all currently enrolled students.

3. Eligibility for Course Extension

Students may be eligible to apply for a course extension under the following circumstances:

  • Medical reasons (with supporting documentation)
  • Compassionate or compelling circumstances (e.g. death in the family, unexpected carer responsibilities, etc.)
  • Delays due to documented technical or administrative issues not caused by the student
  • Part-time study status or workplace-based training constraints (where applicable)
  • Actively participating in the course but unable to meet the required enrolment timeline due to personal circumstances

4. Application Procedure

To apply for a course extension:

  1. Submission Format
    • The request must be made in writing (email is sufficient).
  2. Timeframe
    • Students must submit a Course Extension Request at least two weeks before the original course end date.
  3. Required Documentation
    • Include relevant supporting documents (e.g. medical certificates, employer letters, etc.).
  4. Submission Point
    • Send the request to the administration team, who will confirm the extension request with the CEO.

5. Approval Process

  • Each request will be reviewed by the Business Operations Manager and, if required, the CEO.
  • Approval is not automatic and is at the discretion of the training provider.
  • Students will be notified of the decision within 5 business days of submission.
  • If the training package is superseded and in a train-out period, an extension may not be possible.

6. Extension Duration

Extensions may be granted for up to 6 months, depending on individual circumstances and training package requirements.

7. Fees Applicable to Extension Periods

Applicable fees for course extensions are as follows:

  • $100 – 1 month
  • $190 – 2 months
  • $280 – 3 months
  • $370 – 4 months
  • $460 – 5 months
  • $550 – 6 months

8. Implications of Extensions

Financial:

  • Additional fees apply based on the length of the extension.

Certification:

  • Students will not receive a Certificate of Completion or Statement of Attainment until all course requirements are met.

9. Appeals

  • Students may appeal a denied extension request by submitting a written appeal within 7 calendar days of notification.
  • Appeals will be reviewed by the Business Operations Manager.
  • A final decision will be provided within 10 business days.

10. Contact for Course Extensions

Administration Team
Email: admin@aspiretosucceed.com.au
Phone: 07 5497 4009

Credit Transfer Policy

1. Policy Statement

Aspire to Succeed is committed to granting Credit Transfer (CT) to students who have previously completed identical units of competency through another RTO. This ensures students are not required to repeat learning or assessment that has already been successfully completed and recognised.

2. Purpose

The purpose of this policy is to ensure that Aspire to Succeed recognises Australian Qualifications Framework (AQF) qualifications and Statements of Attainment issued by other Registered Training Organisations (RTOs), in accordance with the Standards for RTOs 2025.

3. Scope

This policy applies to:

  • All students enrolled in accredited training programs
  • Trainers and assessors
  • Administrative staff involved in enrolment, assessment, and compliance processes

4. Definition of Credit Transfer

Credit Transfer is the recognition of equivalent or identical units of competency previously completed by a student at another RTO, which count toward the qualification they are currently enrolled in.

  • It does not involve an assessment process
  • It is based solely on the provision of valid certification documentation

5. Evidence Required

To apply for Credit Transfer, learners must submit certified copies or original versions of one or more of the following:

  • A valid Statement of Attainment
  • A valid Testamur (qualification certificate)
  • An authenticated USI transcript from the USI Registry

6. Credit Transfer Process

Step 1: Application Submission

  • The student provides certified documentation.

Step 2: Verification

  • The RTO administration verifies the authenticity of documentation. This may involve:
    • Checking the issuing RTO’s registration on training.gov.au
    • Contacting the issuing RTO
    • Verifying via the USI transcript service (if applicable)

Step 3: Decision & Notification

  • If approved, the unit(s) will be recorded as CT on the student’s record.
  • The student is notified in writing of the outcome.

Step 4: Recordkeeping

  • All Credit Transfer evidence and decisions are recorded in the Student Management System (SMS)
  • Supporting evidence is retained in the student’s file

7. Fees

  • There is no fee for the Credit Transfer process.

8. Non-Eligible Applications

Credit Transfer will not be granted if:

  • The unit codes are not equivalent on training.gov.au
  • The documentation cannot be verified
  • The documentation is not in English

9. Student Rights

Learners have the right to:

  • Seek clarification about decisions
  • Appeal a Credit Transfer decision through the Appeals Policy

10. Responsibilities

Student:

  • Submit accurate and verifiable documentation

RTO Administration:

  • Process requests
  • Verify documents
  • Maintain records

Assessors (if consulted):

  • Confirm unit equivalence if needed

Compliance Staff:

  • Ensure adherence to Standards for RTOs

11. Contact for Credit Transfer Enquiries

Enrolment Coordinator

Culturally Safe Workplace Policy

1. Policy Statement

Aspire to Succeed is committed to:

  • Valuing and embracing cultural diversity
  • Eliminating discrimination, racism, and cultural bias in the workplace
  • Promoting cultural awareness and education
  • Supporting the rights of Indigenous peoples and culturally diverse communities

2. Purpose

This policy outlines our commitment to creating and maintaining a culturally safe workplace. A culturally safe workplace recognises, respects, and supports the cultural identities and experiences of all students, staff, and stakeholders, ensuring that everyone feels valued, respected, and empowered to contribute.

3. Scope

This policy applies to:

  • All students
  • Staff
  • Contractors
  • Volunteers
  • Visitors
  • Management across all levels of the organisation

4. Definitions

  • Cultural Safety: An environment that is spiritually, socially, emotionally, and physically safe for people; where there is no assault, challenge, or denial of their identity, of who they are, and what they need.
  • Cultural Competence: The ability to understand, communicate with, and effectively interact with people across cultures.
  • Discrimination: Unfavourable treatment based on a person’s identity, including race, ethnicity, language, nationality, or religion.

5. Responsibilities

Management must:

  • Set the tone by modelling respectful and inclusive behaviour
  • Ensure all practices and decisions reflect this policy
  • Provide training and education
  • Ensure recruitment and promotion processes are inclusive
  • Respond to concerns or complaints

Staff must:

  • Treat colleagues with dignity and respect
  • Challenge discriminatory behaviour
  • Participate in cultural safety training

Students must:

  • Treat all fellow students, staff, and management with dignity and respect

6. Implementation Strategies

  • Mandatory cultural competency and anti-racism training for all staff
  • Establishment of employee support networks and cultural advisory groups
  • Recognition of cultural and religious holidays and practices
  • Inclusive communication materials and workplace decor
  • A clear complaints procedure for reporting culturally unsafe practices or behaviours

7. Complaints and Reporting

All students and staff have the right to report culturally unsafe behaviour without fear of retaliation. Complaints will be handled:

  • Promptly
  • Confidentially
  • In line with the complaint procedures

Feedback Policy

1. Policy Statement

Aspire to Succeed is committed to ensuring continuous improvement in the quality of education, training, and assessment provided.

2. Purpose

This policy ensures that all students of Aspire to Succeed have the opportunity to provide feedback on the services provided to them.

Purpose of the feedback being collected:

  • Continuous Improvement: To gather valuable insights that will help improve course content, delivery, student support services, and overall student experience.
  • Quality Assurance: Ensure that the training and assessment provided meets the standards of the Australian Skills Quality Authority (ASQA) and the national VET Quality Framework.
  • Student Voice: Ensure students are heard, and their opinions are actively sought and valued.

3. Types of Feedback

Formal Feedback:

  • Surveys: Regular, structured surveys conducted at the end of a training session, assessment, or after completing the course.
  • Course Evaluations: Provided to students after completing courses to understand the students’ training journey.
  • Employer Feedback: Employers may be asked to provide feedback on students’ practical skills, particularly for work placements or traineeships.

Informal Feedback:

  • Discussions between students and trainers, either in person or online.
  • Ad-hoc feedback given during classroom interactions.

4. Methods of Collecting Feedback

  • In-person Surveys/Questionnaires: Distributed at key points in the course – after training sessions, assessments, and course completion.
  • Online Surveys/Questionnaires: Distributed at key points in the course or following changes in training delivery (e.g. change of trainer).
  • Interviews: One-on-one feedback sessions with students.
  • Anonymous Feedback: Encouraged to promote honest and open responses.

5. Areas for Feedback

  • Course Content: Is it relevant, up-to-date, and engaging?
  • Teaching Quality: How effective were the trainers in delivering the material? Did they respond to students’ needs?
  • Resources and Facilities: Were the learning materials and facilities adequate?
  • Assessment: Were the assessments fair, clear, and aligned with learning outcomes?
  • Student Support Services: Were there adequate resources for support?
  • Overall Learning Experience: General satisfaction with the course and training organisation.

6. Feedback Evaluation and Action

  • Review Process: Feedback is regularly reviewed by the management team.
  • Timely Responses: Aspire to Succeed commits to informing students how their feedback will be used or why it may not be acted upon immediately.
  • Continuous Improvement: Feedback and review identify areas for improvement and lead to changes in training content, teaching methods, student support, etc.

7. Confidentiality and Anonymity

  • Confidentiality: Students are informed that their responses will be kept confidential unless they choose to disclose their identity.
  • Anonymity: Students may provide feedback anonymously to promote honesty.

8. Student Rights and Responsibilities

  • Right to Provide Feedback: Students are entitled to provide feedback on their course and experience with Aspire to Succeed.
  • Responsibility to Provide Constructive Feedback: Feedback should be respectful and aimed at enhancing the learning environment.

9. Feedback Loop

  • Closing the Feedback Loop: Aspire to Succeed communicates with students about the outcomes of their feedback and resulting changes.
  • Ongoing Monitoring: Feedback trends are continuously monitored to adapt to emerging issues or needs.

10. Support for Students Providing Feedback

  • Guidance on Providing Feedback: Students receive clear instructions on how to submit effective feedback.
  • No Repercussions: Students are assured that giving feedback will not negatively affect their academic standing or relationships with staff.

11. Compliance with Regulatory Bodies

As a Nationally Registered Training Organisation, Aspire to Succeed must have systems in place to gather and use student feedback in compliance with regulatory standards.

Regulatory bodies include:

  • Australian Skills Quality Authority (ASQA)
  • National VET Regulator
  • Relevant State Training Regulators

Fees and Refunds Policy

1. Purpose

This fee policy outlines the fees and associated charges for students enrolled in Vocational Education and Training (VET) courses at Aspire to Succeed. The policy also covers information on:

  • Refunds
  • Payment options
  • Government subsidies
  • Financial support available to eligible students

2. Types of Fees

Aspire to Succeed is committed to having transparent fees and charges for the services offered. Refer to the course information page/flier for the exact fees applicable to each course.

Domestic Students

Government-Supported Courses

  • Students eligible for government subsidies will pay a Student Contribution Fee as specified by Aspire to Succeed.
  • This is a co-payment for the cost of the training.

Full-Fee Paying Students

  • Students who do not qualify for government subsidies will pay the full course fee.

International Students

  • Aspire to Succeed does not offer courses to international students.

Additional Fees

Industry Specific Fees may include:

  • BlueCard (working with children)
  • NDIS Screener (Yellow Card)
  • National Police Certificate (within the past 6 months)
  • First Aid/CPR Certificate
  • Immunisations relevant to the role

Printing of Resources Fees

  • Distance students may order printed training resources at $20 per unit.

Extension Fees

  • Students may extend their course duration for a fee, depending on the term selected.

3. Payment Options

Aspire to Succeed recognises that students require varied payment options to undertake study.

Funded Training Programs

  • Students are required to pay the co-contribution fee within 14 days of enrolling into the course.

Full-Fee Paying Students

  • Students who do not qualify for government subsidies will pay the full course fee.

Payment Plans

  • Available to all full-fee paying students
  • Weekly or fortnightly instalment options available
  • A $100 deposit is required within 14 days of enrolling

4. Refund Policy

Course Withdrawal (Before Commencement)

  • Full refund of any fees paid.

Course Withdrawal (After Commencement)

  • Partial refund based on a pro-rata basis for units commenced
  • Refunds issued for units not yet commenced

Aspire to Succeed Initiated Withdrawal

  • Full refund if the course is cancelled or rescheduled by Aspire to Succeed.

5. Government Funding and Subsidies

Aspire to Succeed offers government-subsidised training for eligible students through QLD state-funded programs, including:

  • Career Start
  • Career Boost
  • Skilling Queenslanders for Work (QLD)

Eligibility is assessed during the enrolment process.

6. Financial Assistance

  • Flexible payment plans are available for students
  • Payment plan agreements must be made prior to enrolment

If a student is experiencing financial hardship:

  • They must contact the administration team to discuss available options
  • Regular (fortnightly) payments are required
  • Failure to maintain payments may affect enrolment

7. Late Payment Policy

Late Payment Fee

  • No fee is charged for late tuition payments.

Continued Failure to Make Payments

  • May result in suspension of enrolment until fees are paid in full
  • Lack of communication may lead to withdrawal from the course

Debt Collection

  • If payment is not received within 30 days of the due date:
    • The debt may be referred to a third-party collection agency
    • The student is liable for all associated costs

Other Important Notes:

  • Aspire to Succeed reserves the right to withdraw students for non-payment
  • Multiple notifications will be sent before withdrawal
  • Certification is withheld until fees are paid in full

8. Changes to the Fee Policy

  • Aspire to Succeed reserves the right to adjust the fee structure at any time
  • Students will receive at least 30 days’ notice of any changes

Note: If a student has already paid fees for a course, that amount will be honoured. Changes apply only to future courses.

Inclusion Policy

1. Policy Statement

Aspire to Succeed actively supports and promotes inclusivity by embracing diversity and removing barriers to participation.
We are committed to inclusive practices that accommodate the needs of individuals regardless of their:

  • Age
  • Race
  • Gender
  • Sexual orientation
  • Disability
  • Language
  • Religion
  • Socio-economic background

2. Purpose of This Policy

This policy outlines Aspire to Succeed’s commitment to providing an inclusive, respectful, and equitable learning and working environment.
We strive to ensure that all individuals have equal opportunity to access and participate in training, free from discrimination and disadvantage.

3. Scope

This policy applies to all individuals involved with Aspire to Succeed, across all locations, programs, and modes of delivery, including:

  • Staff
  • Students
  • Contractors
  • Visitors

4. Key Principles

Access and Equity

  • Everyone has the right to equal access to training and assessment services.
  • Reasonable adjustments will be made to accommodate individual needs.

Non-Discrimination

  • No student or staff member will be treated less favourably based on protected attributes under the Anti-Discrimination Act 1991 (QLD).

Respect for Diversity

  • Aspire to Succeed celebrates cultural, linguistic, gender, and ability diversity in the learning environment.

Reasonable Adjustment

  • Reasonable adjustments in training and assessment will be made to support learners with special needs or disabilities, in line with the Disability Standards for Education 2005.

Inclusive Teaching Practices

  • Trainers are expected to use teaching methods and resources that respect diverse learning styles and backgrounds.

5. Support Services

Aspire to Succeed provides access to support services to help promote inclusivity, including:

  • Language, literacy, numeracy, and digital literacy (LLND) support
  • Disability support or referral services
  • Culturally safe learning environments for Aboriginal and Torres Strait Islander students
  • Anti-discrimination and harassment complaint mechanisms

6. Responsibilities

Senior Management

  • Ensure this policy is implemented, monitored, and reviewed
  • Promote a culture of inclusion across the organisation

Trainers and Assessors

  • Use inclusive teaching strategies
  • Make reasonable adjustments where required
  • Identify and report barriers to inclusion

Students

  • Respect the rights of others
  • Report any concerns or discriminatory behaviour

7. Complaints

  • Students or staff who believe they have experienced exclusion or discrimination are encouraged to raise concerns through the Complaints Policy.
  • All concerns will be handled confidentially and fairly.

8. Legislative and Policy Framework

This policy is guided by the following legislation and standards:

  • Anti-Discrimination Act 1991 (QLD)
  • Disability Discrimination Act 1992 (Cth)
  • Standards for RTOs 2015 (Clause 1.7, 5.4, 6.1)
  • Disability Standards for Education 2005
  • National Vocational Education and Training Regulator Act 2011 (Cth)

9. Continuous Improvement

  • This policy will be reviewed every 12 months, or sooner if required by:
    • Legislative changes
    • Stakeholder feedback
  • Improvements will be integrated into Aspire to Succeed’s continuous improvement processes.

10. Related Policies and Documents

The following policies and documents support this policy:

  • Appellants will not be subject to retaliation, disadvantage, or discrimination for lodging an appeal
  • Culturally Safe Workplace Policy
  • Child and Young People Policy
  • Complaints Policy
  • Code of Conduct

Mobile Phone Policy

1. Purpose of This Policy

This policy is designed to ensure that mobile phones do not disrupt teaching, learning, or the general operation of the educational environment, while also recognizing that adult learners may need access to their phones for personal or professional responsibilities.

2. General Expectations

During all classes, workshops, and training sessions:

  • Mobile phones must be silenced or set to vibrate.
  • Use should be discreet and respectful of others.
  • Phones should not be used during:
    • Lectures
    • Discussions
    • Group work
      …unless explicitly approved by the trainer for educational purposes.

3. Permitted Use

Mobile phone use is permitted:

  • During breaks and non-instructional time
  • In case of emergencies
  • When explicitly allowed by the instructor for learning activities

4. Prohibited Use

The following uses of mobile phones are not permitted during instructional time:

  • Making or taking non-emergency calls
  • Texting, browsing, or using social media
  • Audio or video recording without prior permission from the instructor and all participants involved

5. Consequences of Misuse

Violations of this policy may result in the following actions:

  1. A verbal reminder
  2. Being asked to temporarily leave the classroom
  3. A meeting with the instructor or program coordinator for repeated issues
  4. In serious cases:
    • Impact on participation grades
    • Possible disciplinary action in accordance with the institution’s Code of Conduct

6. Support and Consideration

Aspire to Succeed understands that adult learners may have caregiving or work responsibilities.
If you anticipate needing access to your phone during class for urgent matters:

  • Please inform your instructor ahead of time.

Privacy Policy

1. Purpose

Aspire to Succeed is committed to respecting and protecting the privacy of our students. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you enrol in our vocational training programs.

2. Information We Collect

We may collect the following types of personal information:

Personal Identification Information

  • Name
  • Date of birth
  • Gender
  • Address
  • Phone number
  • Email address

Academic Information

  • Enrolment records
  • Grades
  • Transcripts
  • Program participation
  • Training assessments

Financial Information

  • Payment details
  • Tuition fees
  • Scholarships
  • Other financial records

Health and Disability Information (if applicable)

  • Health status
  • Disabilities
  • Other medical information required for accommodations or special needs

Employment Information

  • Relevant employment history (e.g., for traineeship or work-based learning programs)

Usage Data

  • Interaction with online platforms
  • IP address
  • Device and browser type
  • Usage statistics

3. How We Use Your Information

Your personal information is used for the following purposes:

  • To process your enrolment, course participation, and completion
  • To assess your progress and provide feedback
  • To communicate regarding course materials, schedules, and administration
  • To process tuition and fee payments
  • To comply with legal and regulatory obligations
  • To improve services and tailor training programs
  • To support your health, safety, and wellbeing during training

4. How We Share Your Information

We may share your personal information in the following circumstances:

  • With trainers, assessors, staff, and administrators for academic and support purposes
  • With external partners or contractors (e.g., IT providers, financial institutions)
  • With regulatory or accrediting bodies as required by law
  • For legal reasons (e.g., to comply with subpoenas, court orders, or legal processes)

5. Data Retention

We retain your personal information:

  • As long as necessary to fulfill the purposes for which it was collected
  • In accordance with legal, regulatory, or accreditation requirements

6. Your Rights

You have the following rights regarding your personal information:

  • Right to Access – Request access to the personal data we hold about you
  • Right to Rectification – Request corrections to inaccurate or incomplete information
  • Right to Erasure – Request deletion of your personal information in certain cases
  • Right to Restrict Processing – Request limits on how your data is used
  • Right to Data Portability – Request a copy of your data in a machine-readable format

To exercise these rights, contact our administration team in writing.

7. Security of Your Information

We implement appropriate:

  • Technical safeguards
  • Administrative safeguards
  • Physical safeguards

These measures aim to protect your personal information from unauthorized access, loss, or disclosure. However, no system is entirely secure, and absolute security cannot be guaranteed.

8. Third-Party Websites and Services

Our website and services may contain links to third-party websites.
This Privacy Policy does not apply to third-party sites. We recommend reviewing their respective privacy policies before sharing your information.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time.
Changes will be:

  • Posted on our website
  • Marked with the date they become effective

We encourage you to review the policy periodically to stay informed on how we protect your privacy.

RPL Policy

1. Policy Statement

Aspire to Succeed is committed to providing fair and equitable opportunities for learners to gain formal recognition for skills, knowledge, and experience acquired through:

  • Formal and informal education and training
  • Work experience
  • Life experience

RPL is offered for most units of competency and qualifications within Aspire to Succeed’s scope of registration, excluding:

  • HLTHPS006 Assist Clients with Medication
  • HLTWHS005 Conduct Manual Tasks Safely

2. Purpose

The purpose of this policy is to ensure Aspire to Succeed:

  • Recognises the prior learning and experience of individuals
  • Complies with the Standards for RTOs 2025
  • Supports students in achieving qualifications without unnecessary duplication of learning

3. Scope

This policy applies to:

  • Prospective and current students
  • Trainers and assessors
  • RTO administration and management staff

4. Definition of RPL

Recognition of Prior Learning (RPL) is an assessment process that evaluates an individual’s non-formal and informal learning to determine whether they meet the requirements specified in a unit of competency or qualification.

5. RPL Principles

The RPL process at Aspire to Succeed is:

  • Transparent – Clear guidelines and instructions are provided
  • Fair and Equitable – Applicants are not disadvantaged
  • Evidence-Based – Decisions are based on valid, sufficient, current, and authentic evidence
  • Consistent and Reliable – Assessments are conducted by qualified assessors using national standards

6. Eligibility and Access

All students enrolled in nationally recognised training are eligible to apply for RPL.

RPL information is made available through:

  • The organisation’s website
  • Course materials
  • During the enrolment process

7. RPL Process

Step 1: Initial Inquiry

  • Student expresses interest in RPL
  • Basic eligibility is assessed

Step 2: Pre-RPL Conversation

An assessor contacts the student to discuss:

  • The RPL process
  • The student’s skills and experience
  • Whether RPL is the appropriate pathway

Step 3: RPL Application

The student receives an RPL Application Kit, which includes:

  • Written questions
  • A self-assessment
  • Instructions for compiling evidence

Step 4: Evidence Submission

Students submit evidence such as:

  • Resumes and job descriptions
  • References and letters of support
  • Work samples or portfolios
  • Relevant qualifications or certificates
  • Third-party reports

Step 5: Assessment

The assessor evaluates the evidence and may:

  • Conduct a competency conversation
  • Request a workplace observation
  • Ask for additional documentation

Step 6: Outcome

The assessor will determine one of the following:

  • Full RPL Granted
  • Partial RPL Granted
  • RPL Not Granted – student is advised of alternative options

Step 7: Record Keeping

All documentation is securely retained in the Student Management System (SMS).

8. Fees

  • RPL-related fees are listed on the Aspire to Succeed website
  • Included in all pre-course information
  • Fees must be paid in full prior to issuing certification

9. Assessment Appeals

Students have the right to appeal RPL outcomes via the organisation’s Appeals Policy.

10. Roles and Responsibilities

  • Trainers/Assessors – Conduct RPL assessments and provide feedback
  • RTO Administration – Manage documentation and support RPL processes
  • Students – Provide evidence and participate actively in the process

11. Contact for RPL Enquiries

Enrolment Coordinator
Email: ats@aspiretosucceed.com.au
Phone: 07 5497 4009
Website: www.aspiretosucceed.com.au

Student Support Services

1. Training and Assessment Support (Trainer/Assessor)

Support Areas

  • Course content
  • Assessments
  • Feedback
  • Recognition of Prior Learning (RPL)

Availability

  • Monday to Friday – 8:30 AM to 4:00 PM
  • (Refer to trainer emails for specific trainer days/times)

How to Contact

  • Email your trainer directly (see your confirmation of enrolment)
  • Book a one-to-one session with your trainer via email or mobile
  • Email admin: admin@aspiretosucceed.com.au

Response Timeframe

  • Within 2 working days

2. General Student Support

Support Areas

  • Personal, cultural, or welfare support
  • Referrals to external services

Availability by Location

  • Caboolture: Monday to Friday – 8:30 AM to 4:00 PM
  • Kilcoy: Monday to Friday – 8:30 AM to 3:30 PM
  • Kingaroy: Monday to Thursday – 8:30 AM to 3:30 PM

How to Contact

Response Timeframe

  • Within 2 working days

3. Administrative / Enrolment Support

Support Areas

  • Enrolment
  • Certificates
  • Unique Student Identifier (USI)
  • Fees
  • Course transfers

Availability

  • Monday to Friday – 8:30 AM to 3:30 PM

How to Contact

Response Timeframe

  • Within 2 working days

4. Complaints and Appeals

Support Areas

  • Complaint submissions
  • Appeal of decisions
  • Clarification of complaints/appeals process

Availability

  • Monday to Friday – 8:30 AM to 4:00 PM

How to Contact

Response Timeframe

  • Acknowledgement: within 5 working days
  • Final resolution: within 30 calendar days

5. IT and Technical Support

Support Areas

  • Access issues (LMS, email, logins)
  • Online learning resources

Availability

  • Monday to Friday – 8:30 AM to 4:00 PM

How to Contact

Response Timeframe

  • Within 1–2 working days

6. Emergency or Urgent Issues

For urgent personal or safety matters, please:

  • Contact local emergency services (Dial 000)
  • Speak directly to a senior staff member
  • You may also be referred to external support services as needed

Safety Policy

1. Policy Statement

Aspire to Succeed is committed to:

  • Providing and maintaining a safe and healthy environment
  • Complying with the Work Health and Safety (WHS) Act 2011 and related regulations
  • Promoting a culture where safety is a shared responsibility
  • Identifying and mitigating risks through ongoing hazard management
  • Providing training and support on safe practices for both staff and students

2. Purpose

This policy aims to ensure a safe, inclusive, and equitable learning and working environment for all students, staff, and visitors of Aspire to Succeed.
We are committed to:

  • Upholding high standards of safety
  • Fostering diversity, equity, and respect throughout the organisation

3. Scope

This policy applies to all:

  • Management
  • Staff
  • Students
  • Visitors
  • Stakeholders of Aspire to Succeed

4. Responsibilities

RTO Leadership

  • Ensure effective implementation of this policy
  • Allocate resources to support safety and inclusion
  • Monitor compliance and investigate policy breaches

Trainers / Assessors

  • Model safe, inclusive, and respectful behaviour
  • Promptly report hazards and incidents
  • Make reasonable adjustments to accommodate learner needs

Students

  • Respect the rights and safety of others
  • Follow all safety procedures
  • Report any concerns regarding safety or inclusivity

Support and Admin Staff

  • Practice inclusivity in all student interactions
  • Support WHS and equity-focused initiatives

5. Reporting and Complaints

  • All reports of safety risks, discrimination, or harassment are taken seriously and addressed promptly
  • Reports can be made directly to the Business Operations Manager
  • Or via email: jacquiea@aspiretosucceed.com.au
  • All reports are handled with confidentiality and non-retaliation is guaranteed

6. Related Documents

  • Work Health and Safety Policy
  • Code of Conduct
  • Student Handbook
  • Complaints Policy
  • Appeals Policy

Vocational Placement Policy

1. Purpose of this Policy

This policy outlines the process and responsibilities for arranging, managing, and supporting vocational placements for students enrolled in courses that require practical work experience as part of the training package or accredited course requirements.

2. Scope

This policy applies to:

  • Students undertaking nationally recognised training that includes a mandatory vocational placement component.
  • RTO staff responsible for the coordination and management of placements.
  • Host employers providing the placement.

3. Definitions

  • Vocational Placement: Structured workplace learning that forms part of a course and is intended to develop job-related skills.
  • Host Employer: A business or organisation that agrees to provide supervised work experience for a student.
  • Placement Agreement: A legal agreement signed by the RTO, student, and host employer outlining the terms and conditions of the placement.

4. Policy Statement

The RTO ensures that all vocational placements:

  • Are aligned with the course requirements and units of competency.
  • Provide a safe and supportive environment.
  • Comply with legislative requirements, including WHS and child safety standards where applicable.
  • Are monitored and evaluated to ensure quality learning outcomes.

5. Responsibilities

RTO Management

  • Ensures systems are in place to support vocational placement arrangements, including the applicable levels of staff and insurance.

Placement Coordinator

  • Confirms industry requirements with the host employer.
  • Identifies suitable host employers.
  • Ensures a risk assessment has been completed for the host employer.
  • Facilitates signed vocational placement agreements.

Trainer/Assessor

  • Links placement activities to units of competency and provides assessment.
  • Prepares students with induction and expectations.
  • Conducts site visits and monitors progress.

Students

  • Provide the RTO with the relevant industry documents to support placement.
  • Adhere to workplace rules, participate actively, and communicate issues promptly.
  • Complete the required documentation such as the placement logbook.
  • Notify the RTO and employer if unable to attend.

Host Employers

  • Maintain a safe environment for the student.
  • Provide meaningful tasks aligned with training, supervise students, and provide feedback.

6. Procedure

6.1 Pre-Placement

  1. Confirm units requiring placement.
  2. Confirm and supply industry-specific documentation:
    • Police Check
    • Blue Card
    • NDIS Screener
    • Immunisation Records
  3. Identify and approve host employer.
  4. Conduct risk assessment of site.
  5. Complete and sign placement agreement.

6.2 During Placement

  1. Student completes agreed hours.
  2. Student completes required tasks in alignment with the qualification.
  3. RTO monitors and visits as required.
  4. Assessor assesses the student’s skills in the workplace.
  5. Host employer supervises and provides feedback.

6.3 Post-Placement

  1. Host completes final evaluation.
  2. Student submits logbook.
  3. Assessor evaluates student competency.

7. Documentation

  • Vocational Placement Agreement
  • Placement Logbook
  • Workplace Risk Assessment Checklist
  • Host Employer Feedback Form
  • Student Feedback Survey

8. Compliance and Monitoring

The RTO will regularly review vocational placement practices to ensure compliance with:

  • Standards for RTOs 2025
  • State and federal legislation (e.g. WHS Act, Fair Work Act)
  • Industry expectations and training package requirements

9. Related Policies and Documents

  • Student Handbook
  • Work Health and Safety Policy
  • Code of Conduct
  • Complaints and Appeals Policy

Wellbeing Policy

1. Policy Statement

Aspire to Succeed is committed to fostering a positive, respectful, and inclusive learning environment.
We recognise that student wellbeing is essential for both academic success and personal development, and we will:

  • Provide access to wellbeing support services
  • Take appropriate action to address wellbeing concerns

2. Purpose

The purpose of this policy is to:

  • Support and promote the health, safety, and wellbeing of students
  • Ensure students are provided with a safe, inclusive, and supportive learning environment

3. Scope

This policy applies to all students enrolled in training programs at Aspire to Succeed, across:

  • All physical and virtual locations
  • All modes of delivery

4. Objectives

This policy aims to:

  • Ensure a safe and supportive learning environment
  • Promote student mental health and emotional wellbeing
  • Provide timely access to support services
  • Address harassment, discrimination, and bullying
  • Foster a culture of respect, inclusiveness, and equity

5. Responsibilities

Trainers and Staff Must:

  • Be alert to signs of student distress
  • Refer students to appropriate support services
  • Maintain student confidentiality and privacy
  • Promote inclusive and respectful behaviour in classrooms

Students Are Encouraged To:

  • Seek support when facing wellbeing challenges
  • Treat peers and staff with respect and courtesy
  • Report concerns related to safety or wellbeing

6. Support Services

Aspire to Succeed may refer students to the following external services (not exhaustive):

  • Counselling and mental health support
  • Academic support and mentoring
  • Disability support services
  • Crisis support (e.g., Lifeline, Beyond Blue, 13 HEALTH)
  • Health and wellbeing workshops
  • Domestic Violence Support Services
  • First Nations support

Note: Support services vary depending on location and availability.

7. Confidentiality

  • All student wellbeing information is handled in line with the Privacy Act 1988 (Cth) and relevant state privacy regulations
  • Information is shared only when legally required or necessary to prevent harm

8. Bullying, Harassment, and Discrimination

  • Aspire to Succeed has zero tolerance for bullying, harassment, or discrimination
  • All reports are taken seriously and handled according to the Complaints Policy

9. Continuous Improvement

This policy will be reviewed regularly and updated based on:

  • Changes in legislation
  • Best practice developments
  • Feedback from students and staff

10. Related Documents and Policies

  • Child and Young People Policy
  • Code of Conduct
  • Complaints Policy
  • Culturally Safe Workplace Policy
  • Inclusion Policy
  • Privacy Policy