Gain Real-World Skills and Make a Lasting Impact with the CHC52021 Diploma of Community Services (Case Management)
The CHC52021 Diploma of Community Services (Case Management) offers in-depth training in the ethical and legal responsibilities of community service work, preparing you to become a skilled community services worker. You’ll learn how to navigate complex support systems and advocate effectively to achieve the best possible outcomes for your clients, particularly in challenging situations like domestic and family violence.
This nationally recognised qualification prepares you for a rewarding career across a range of sectors, including youth programs, family support, and community outreach, all essential components of community work. With a strong focus on practical skills and person-centred services, you’ll be equipped to help individuals overcome challenges and lead more fulfilling lives.
Graduates are trained to work independently within established frameworks, supporting individuals, families, and communities through case management, program delivery, and team leadership in various community service sectors. The course also emphasises critical thinking, problem-solving, and ethical practice, making it ideal for those looking to make a meaningful contribution to society through community work.
To successfully complete the diploma, students must undertake 200 hours of industry placement, which provides crucial experience in community services. This hands-on experience provides valuable insight into daily operations and allows you to apply your learning in real community service environments, including work placements that enhance your practical skills.
With the CHC52021 Diploma of Community Services (Case Management), you’ll be prepared to make a genuine difference—empowering others and helping to build stronger, more connected communities through person-centred services.
Looking for CHC52021 Diploma of Community Services?
Course Units
Core Units
- CHCCCS004 – Assess co-existing needs
- CHCCCS007 – Develop and implement service programs
- CHCCCS019 – Recognise and respond to crisis situations
- CHCCSM013 – Facilitate and review case management
- CHCDEV005 – Analyse the impacts of sociological factors on people in community work and services
- CHCDFV001 – Recognise and respond appropriately to domestic and family violence
- CHCDIV001 – Work with diverse people
- CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety
- CHCLEG003 – Manage legal and ethical compliance
- CHCMGT005 – Facilitate workplace debriefing and support processes
- CHCPRP003 – Reflect on and improve your own professional practice
- HLTWHS003 – Maintain work health and safety
Electives
- CHCCCS003 – Increase the safety of individuals at risk of suicide
- CHCMHS001 – Work with people with mental health issues
- CHCCCS038 – Facilitate the empowerment of people receiving support
- CHCPRP001 – Develop and maintain networks and collaborative partnerships
Case Management Specific Electives
- CHCCSM009 – Facilitate goal-directed planning
- CHCCSM010 – Implement case management practice
- CHCCSM012 – Coordinate complex case requirements
- CHCCSM014 – Provide case management supervision
Fees & Charges
QLD Funded Program – Career Boost
Career Boost has commenced in QLD from 01st July 2025.
- $160 Full Fee ($8 per unit)
- $80 Concession/ Priority Population Group ($4 per unit)
(Eligibility applies for funded programs – please read the funded course flier and contact us to confirm your eligibility)
Delivery Areas – Moreton Bay – North, Wide Bay
Delivery Modes – Online, Face to Face, Blended
Full Fee
- $2500 Full Fee ($125 Per Unit)
Payment Plans are available. All fees must be paid in full before your certificate is issued.
RPL (Recognised Prior Learning)
- $50 per unit
- Full course RPL is not available for funded programs.
Employment Outcomes
- Assistant Community Services Worker
- Community Work Coordinator
- Support Facilitator (Disability)
- Support Facilitator (Community Services)
- Community Housing Worker
- Assistant Community Worker
- Coordinator of Volunteer Work
- Team Leader
- Family Support Worker
- Disability Team Leader
- Early Intervention Worker
- Community Care Manager
- Care Team Leader
- Community Access Coordinator
- Housing Manager
- Welfare Support Worker
- Case Coordinator (Disability)
- Community Recreation Coordinator
- Community Worker
- Community Services Coordinator
- Case Coordinator (Community Services)
- Aboriginal Neighbourhood House Coordinator
- Community Program Coordinator
Additional Course Information
Included in the course
- Training materials and resources can be located and accessed via your aXcelerate learner portal
- Trainer support via classroom, email, Zoom or telephone.
Additional Costs you may incur, but are not applicable to all roles/students:
- National Police Certificate (must have clear police check – no criminal history – to work in the industry)
- Disability Screener (Paid)
- Blue Card (Paid)
- Distance Students – purchase of hard copy resources.
Delivery of the course:
- Distance/Self-Directed – You can complete this course in a self-directed model. You will have contact with your trainer via email, telephone and Zoom.
Workplace Assessment – 200 Hours
- Case Management
- Sociological Factors
IMPORTANT INFORMATION FOR DISTANCE STUDENTS
- If you do choose the distance delivery model, you will need access to a laptop, internet, Microsoft Word (this excludes Open Office and Mac Pages) and PDF software.
- Mobile Phones and Tablets are not recommended options to complete the assessments. If you elect to complete it on a tablet or mobile phone, you will need to have Microsoft Word installed on the device. (This excludes Open Office and Mac Pages)
- You will have access to your learning and assessment materials electronically via our Learner Management System (aXcelerate).
- Should you require hard copy books to complete your course, these are available at a fee of $20 per book. Payment for all hard copy books relevant to your course will be invoiced at the time of enrolment. Payment for books is required prior to posting.
Why study Diploma of Community Services (Case Management)?
What career opportunities are available after completing the Diploma of Community Services?
Graduates can pursue roles such as Case Manager, Community Services Worker, Family Support Worker, or Youth Worker. The sector offers strong job growth across Australia.
What can I study after the Diploma of Community Services?
You may choose to specialise further with advanced diplomas or pursue a Bachelor’s degree in Social Work, Counselling, or Community Services.
What jobs can I get with this diploma?
This qualification can lead to roles including Case Manager, Welfare Support Worker, Child Protection Officer, or Aged Care Coordinator.
How long does it take to complete the CHC52021 Diploma of Community Services?
Course duration typically ranges from 12 to 24 months, depending on the training provider and study mode.
Can I become a counsellor with a Diploma of Community Services?
While the diploma provides strong foundational skills in client communication and support, becoming a qualified counsellor usually requires further study in counselling or psychology.
What does a Community Case Manager do?
A Community Case Manager coordinates care and services for clients, develops personalised support plans, and helps individuals navigate challenges to achieve positive outcomes.
Why choose our Diploma of Community Services?
Our course offers practical, industry-aligned training with a focus on real-world case management skills, preparing you for a meaningful and impactful career.
Is a career in Community Services right for me?
If you’re passionate about helping others, have strong communication skills, and enjoy making a difference, community services could be a fulfilling path.