Certificate IV in Community Services – CHC42021

Core Units:

• CHCADV001: Facilitate the interests and rights of clients
• CHCCOM002: Use communication to build relationships
• CHCDFV001: Recognise and respond appropriately to domestic and family violence
• CHCDIV001: Work with diverse people
• CHCLEG001: Work legally and ethically
• CHCPRP001: Develop and maintain networks and collaborative partnerships
• HLTWHS002: Follow safe work practices for direct client care

Elective Units:

• CHCAOD001: Work in an alcohol and other drugs context
• CHCCCS003: Increase the safety of individuals at risk of suicide
• CHCCCS019: Recognise and respond to crisis situations
• CHCDIV002: Promote Aboriginal and/or Torres Strait Islander cultural safety
• CHCMHS001: Work with people with mental health issues
• CHCPRP003 – Reflect on and improve on own personal practice
• CHCCCS038 – Facilitate the empowerment of people receiving support
• HLTWHS006: Manage personal stressors in the work environment

Case Management Focus (Optional Electives):

• CHCCCS003 – Increase the safety of individuals at risk of suicide
• CHCCCS019 – Recognise and respond to crisis situations
• CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety
• CHCMHS001 – Work with people with mental health issues
• CHCCSM009 – Facilitate goal-directed planning
• CHCCSM010 – Implement case management practice
• CHCCSM013 – Facilitate and review case management
• HLTWHS006 – Manage personal stressors in the work environment

QLD Funded Program – Career Boost 

Career Boost has commenced in QLD from 01st July 2025.

• $60 Full Fee ($4 per unit)
• $30 Concession/ Priority Population Group ($2 per unit)

(Eligibility applies for funded programs – please read the funded course flier and contact us to confirm your eligibility)

Delivery Areas – Moreton Bay – North, Wide Bay

Delivery Modes – Online, Face to Face, Blended

Full Fee

• $1500 Full Fee ($100 Per Unit)

Payment Plans are available. All fees must be paid in full before your certificate is issued.

RPL (Recognised Prior Learning)

• $50 per unit
• Full course RPL is not available for funded programs.

• Nationally Recognised Qualification
• AQF Level 4: Graduates will possess theoretical and practical knowledge and skills for specialized and/or skilled work and/or further learning.

Course Overview

The CHC42021 Certificate IV in Community Services prepares individuals to deliver person-centred services to individuals and groups. This qualification enables workers to provide support, advocacy, or interventions to individuals, groups, or communities across a range of services. Workers at this level may be autonomous with limited responsibility within established parameters and may also supervise others. This course emphasizes applying skills in accordance with Commonwealth and State or Territory legislation, Australian standards, and industry codes of practice.

Units and Vocational Placement

To successfully complete this qualification, learners must complete a total of 15 units, including seven (7) core units and eight (8) elective units. The average completion time for this qualification is 12 – 18 months. While there are no formal entry requirements for this qualification, learners are encouraged to hold Certificate III in Community Services or Certificate III in Individual Support or have relevant industry experience prior to enrolling. We offer both of these courses online and classroom-based.

Who Should Enrol in CHC42021 Certificate IV in Community Services Courses

This course is ideal for individuals interested in pursuing a career in the community services industry. With a high demand for qualified Community Workers, completing this course opens up a variety of rewarding career opportunities.

• Upon completion of this course, graduates can pursue roles such as:
  • Support Worker (Community Services)
  • Family Support Worker
  • Information and Referral Worker
  • Tenant Advice and Advocacy Worker
  • Domestic Violence Worker
  • Personal Adviser
  • Case Worker (Community Services)
  • Outreach Officer
  • Women’s Health Educator
  • Court Support Worker
  • Aboriginal Health Education Officer
  • Aboriginal Intake and Referral Worker
  • Peak Organisation Worker
  • Early Intervention Homelessness Worker
  • Health Education Officer
  • Welfare Support Worker
  • Community Support Worker
  • Welfare Rights Worker
  • Community Legal Officer
  • Phone Advice Worker
  • Community Education Worker

• Included in the course

  • Training materials and resources can be located and accessed via your aXcelerate learner portal
  • Trainer support via classroom, email, Zoom or telephone.

  Additional Costs you may incur, but are not applicable to all roles/students:

  • National Police Certificate (must have clear police check – no criminal history – to work in the industry)
  • Disability Screener (Paid)
  • Blue Card (Paid)
  • Distance Students – purchase of hard copy resources.

  Delivery of the course:

  • Face-to-Face Classes – We offer face-to-face classes in the following locations: Caboolture.
  • Distance/Self-Directed – You can complete this course in a self-directed model.  You will have contact with your trainer via email, telephone and Zoom.

  Workplace Assessment – 100 Hours

  • Workplace assessment is required for this course

  IMPORTANT INFORMATION FOR DISTANCE STUDENTS

  • If you do choose the distance delivery model, you will need access to a laptop, internet, Microsoft Word (this excludes Open Office and Mac Pages) and PDF software.
  • Mobile Phones and Tablets are not recommended options to complete the assessments.  If you elect to complete it on a tablet or mobile phone, you will need to have Microsoft Word installed on the device. (This excludes Open Office and Mac Pages)
  • You will have access to your learning and assessment materials electronically via our Learner Management System (aXcelerate).
  • Should you require hard copy books to complete your course, these are available at a fee of $20 per book. Payment for all hard copy books relevant to your course will be invoiced at the time of enrolment. Payment for books is required prior to posting.

• The Community Services sector in Australia is a crucial part of the social fabric, encompassing various organisations and services that support vulnerable groups and address societal challenges. This sector includes organisations providing services such as child safety, disability support, domestic violence services, housing and homelessness support, and services for youth, seniors, Aboriginal and Torres Strait Islander peoples, and multicultural groups

Recent Developments

• Government Involvement: Several government departments and statutory authorities are involved in the community services sector to provide support and oversight.
• Advocacy: Peak bodies play a vital role in advocacy and research, ensuring the sector’s needs and challenges are addressed.

Challenges and Trends

• Workforce Shortages: The sector faces workforce shortages, exacerbated by factors like COVID-19 and border closures.
• Increasing Demand: As Australia’s population ages, there is a growing demand for aged care and related services, requiring the sector to expand and adapt.

Impact and Importance

• Employment: The sector is a significant employer, making up 11.4% of the Australian workforce, with over a million people employed across approximately 30,000 establishments.
• Social Impact: Even small, local community groups have a significant social impact through community engagement and service provision, contributing to the sector’s importance.

The Community Services sector in Australia plays a vital role in supporting and empowering vulnerable groups, advocating for change, and addressing societal challenges. Ongoing developments and challenges highlight the sector’s need for support, funding, and a skilled workforce to continue its essential work.

Sources and Resources:

1. Community Door – Community Services Sector Resources
2. Hardy Group International – Navigating the Future of Community Services in Australia
3. IBISWorld – Community Services Industry Report
4. SkillsOne – Industry Snapshot: Community Services and Health
5. Our Community – General Article on the Community Services Sector